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The Celestial Alchemy Privacy Policy

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Effective Date: March 6, 2024

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Introduction

The Celestial Alchemy ("The Company", "We", "Us") respects your privacy and is committed to protecting the personal information you entrust to us. This Privacy Policy ("Policy") explains how we collect, use, and disclose your information when you use our services, website, or interact with us in any way. By using our services, you agree to the terms of this Policy.

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Information We Collect

We collect only the information necessary to provide our photography and VFX services effectively. This information may include:

  • Contact Information: Name, email address, phone number, and mailing address. This information is used to communicate with you about your project, schedule appointments, and send invoices.

  • Project Information: Details about your photography or VFX project, such as the product(s) being photographed, desired outcomes, and any specific instructions. This information is essential for understanding your needs and delivering the best possible service.

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We do not collect:

  • Financial Information: We do not collect any credit card or financial information directly. Payment processing is handled through a secure third-party service, and we do not store any financial data on our servers.

  • Sensitive Information: We do not collect any sensitive information such as race, ethnicity, religion, political opinions, or health data.

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How We Use Your Information

We use the information we collect solely for the purpose of providing our services and fulfilling our contractual obligations. This includes:

  • Communication: We use your contact information to communicate with you about your project, schedule appointments, send invoices, and answer any questions you may have.

  • Project Execution: We use project information to understand your needs, plan and execute your photography or VFX project effectively, and deliver the final product according to your specifications.

  • Internal Operations: We may use your information for internal purposes such as improving our services, analyzing trends, and conducting market research. However, this will be done in an anonymized way that does not identify you personally.

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Sharing of Your Information

We never share your personal information with any third party without your explicit consent. This includes other companies, individuals, or organizations outside of The Celestial Alchemy.

Exceptions:

  • Legal Requirements: We may be required to disclose your information under certain circumstances, such as when responding to a court order, subpoena, or legal process.

  • Service Providers: We may use third-party service providers to assist us with certain aspects of our business operations, such as website hosting, data storage, or payment processing. These providers are only given access to the information necessary to perform their specific service and are contractually obligated to protect your information.

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Data Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the absolute security of your information.

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Data Retention

We will retain your information for as long as necessary to fulfill the purposes identified in this Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will take all reasonable steps to securely dispose of it.

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Children's Privacy

Our services are not directed towards children under 18. We do not knowingly collect information from children under 18, and we request that they do not use our services. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. We will take steps to remove the information from our records.

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Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to access and request a copy of the personal information we hold about you.

  • Correction: You have the right to have your information corrected if it is inaccurate or incomplete.

  • Erasure: You have the right to request that we erase your personal information, subject to certain limitations.

  • Restriction of Processing: You have the right to request that we restrict the way we process your information.

  • Objection: You have the right to object to the processing of your information.

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To exercise any of these rights, please contact us using the information provided below.

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Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or comply with legal requirements. We will notify you of any changes by posting the updated Policy on our website.

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Contact Us

If you have any questions or concerns about this Policy, please contact us:

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Thank you for choosing The Celestial Alchemy!

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